Communication Skills

Course length – 1 day

This is an interactive course comprising of discussion, exercises and activities to explore how to develop and improve communication skills.

Pre-requisites:

There are no pre-requisites for this course.  This is an interactive course comprising of discussion, exercises and activities to explore how to develop and improve communication skills.

Objectives:

  • Use the essentials of good communication to influence positive outcomes
  • Manage your conversation for better results
  • Communicate clearly to avoid or clarify misunderstandings
  • Resolve conflict positively
  • List barriers to communication
  • Identify verbal and non-verbal communication techniques
  • Employ active listening techniques

Topics:

Communication Overview
  • Identifying Barriers to Communication
  • Defining Communication
  • Results of Miscommunication
Communicating Verbally
  • Choosing the right words
  • The benefits of positive language
  • Working with voice
  • Body language
  • Questioning techniques
Interpersonal Communication
  • Employ ‘active listening’ techniques
  • Understanding gestures
  • Looking at the other person’s perspective
  • Use conversation to enhance communication
  • Checking understanding
  • Difficult people
  • Overcoming obstacles

Topics can be changed to suit your requirements.

Prices

1 to 1 training: £425 per day
Each additional person: £50 per day